Privacy Policy


Who we are

NANDA TRAVELS Limited is a wholly owned subsidiary of NANDA TRAVELS Limited ("NANDA TRAVELS") and operates its website located at using this Privacy Policy. All references to NANDA TRAVELS shall be deemed to refer to NANDA TRAVELS Limited, where appropriate.

Please note that this Privacy Policy will apply to your use of the Websites and the booking of travel thereon.

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NANDA TRAVELS protects your privacy

NANDA TRAVELS is committed to protecting your privacy in accordance with the highest consumer protection standards.

Our Privacy Policy is designed with you in mind, and it is integral that you have a comprehensive understanding of our Personal Information collection and usage practices, as well as full confidence that ultimately, you have control of your Personal Information provided to NANDA TRAVELS. For the purposes of this Privacy Policy, "Personal Information" shall mean any information that can be linked to a specific individual including without limitation, information such as name, address, telephone number, e-mail address and credit card number.

By using our Websites, you are deemed to have read, acknowledged and accepted all the provisions stated herein this Privacy Policy, including any changes that we may make from time to time.

In summary, while you should read each provision in this Privacy Policy, you note that by using our Websites:
  1. You agree that if you disclose your Personal Information to us, we may create a database record about you;
  2. If you register on our Websites, download any materials or conduct any other transaction, you agree for us to collect any Personal Information necessary to provide you with the service you have requested, and you agree that such Personal Information may be disclosed to service partners (who may be third parties) for those purposes;
  3. You agree for us to use cookies on your browser (unless you remove them);
  4. You agree that we can contact you with information about products and services which may be of interest to you (unless you have stated you do not wish to receive these communications); and
  5. Your continued use of our Websites indicates your agreement with any future changes in this Privacy Policy.
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What information is collected and how do we use it?

NANDA TRAVELS will not collect or monitor any Personal Information about you without your consent. The only Personal Information we collect is what you tell us about yourself and information about how you use our Websites. NANDA TRAVELS collects information from you at several different points on our Websites:

  1. New Member Registration
    1. What information is collected?

      When you register as a member with NANDA TRAVELS on our Websites, you will be asked to create a login name and password, as well as to provide your contact information, such as your name, title, email address, language preference and country of residence. You are also given the option to opt out from receiving periodical updates and/or newsletters from NANDA TRAVELS informing you of the latest news and deals.
    2. Why do we collect it?

      We collect the above information for the following purposes:

      • To identify you when you use our Websites in order to enjoy a customized and personalised experience.
      • As a security measure, to send you an email confirming your membership registration.
      • To allow us to process and complete your travel reservations and purchases.
      • To send you email confirmations for your reservations and purchases on NANDA TRAVELS.
      • For our customer service agents to contact you when necessary.
      • To send you our optional periodical updates and/or newsletters, if you have signed up for them.
      • To send you information about products and services which may be of interest to you.
  2. Existing Member Travel Profile
    1. What information is collected?

      After registering as a member with NANDA TRAVELS on our Websites, you are given the option to create a travel profile name and email address and to provide NANDA TRAVELS with the following member travel profile information:
      • Credit card billing information, such as your credit card type, number, expiry date and billing address.
      • Ticket delivery information including telephone numbers and address details.
      • Passport information including passport number, place of passport issuance, passport issue date and passport expiration date.
      • Date of birth.
      • Travel preferences, such as preferred cities, date/time display preferences, flight seating and meal preferences, as well as others like frequent flyer numbers.
    2. Why do we collect it?
      • With your member travel profile stored in NANDA TRAVELS, you will enjoy convenience whenever you make travel reservations as you will not have to type the billing and delivery information repeatedly.
      • Your travel preferences will allow you to customize your experience on NANDA TRAVELS, for example, in some circumstances, NANDA TRAVELS will display your local currency.
      • To further confirm your identity.
      • To prevent credit card fraud.
      • To send you information about products and services which may be of interest to you.
    1. What information is collected?
      • Any time you make a purchased reservation, on hold reservation or save an itinerary while planning your trip on our Websites, your purchased reservation, on hold reservation or saved itinerary details will be saved into "My NANDA TRAVELS".
    2. Why do we collect it?
      • For your convenience, NANDA TRAVELS stores your purchased reservation, on hold reservation or saved itinerary information in "My NANDA TRAVELS", so that you may easily refer to your trip plans or complete your purchase. You are able to search your reservations using your Trip ID.
      • To send you information about products and services which may be of interest to you.
  4. Online Surveys
    1. What information is collected?
      • From time to time, NANDA TRAVELS may employ the services of a third party to conduct market research surveys on our behalf. You may choose to participate in our surveys, and your answers to our survey, as well as your Personal Information may be kept on record, and will be protected in a manner that is consistent with this Privacy Policy. Please note that the Personal Information you provide through our surveys will be used on an aggregated basis unless we inform you otherwise beforehand.
    2. Why do we collect it?
      • NANDA TRAVELS conducts market research surveys in order to learn from you how improvements can be made to our Websites.
      • To send you information about products and services which may be of interest to you.
  5. Customer Contact
    1. What information is collected?
      • You may choose to provide feedback to NANDA TRAVELS, for example through email or letters. The comments in your feedback, as well as your Personal Information, if provided to NANDA TRAVELS, may be kept on record.
    2. Why do we collect it?
      • The feedback that you choose to provide is valuable in helping NANDA TRAVELS make improvements to our service to you. In order to follow-up on the feedback you have chosen to provide, NANDA TRAVELS may correspond with you using the Personal Information that you have provided.
  6. Cookies
    1. What information is collected?
      • When you visit our Websites as a Guest or as a member, a cookie is stored onto your computer. A cookie is a small, encrypted text file containing some information about your preferences and allows your usage to be tracked. The use of cookies is now an industry standard, and you will find them used on most major websites. However, you can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases may mean that we are unable to provide you with the services, or parts of the services, that you have requested. Some of our business partners whose content is incorporated into or linked to from our Websites may also use cookies. However, we have no access to or control over these cookies.
    2. Why do we collect it?

      Cookies, when stored on your computer, facilitate the following:
      • Cookies allow us to save encrypted passwords and preferences for you so that you will not have to re-enter them the next time you visit our Websites. This means you will be able to enjoy conveniences such as login without having to type your login name every time you visit NANDA TRAVELS.
      • NANDA TRAVELS will be able to make improvements to our Websites and customize your NANDA TRAVELS experience using statistics collected from cookies. These statistics are anonymous to third parties, and may also be used by NANDA TRAVELS's third party advertising companies, to monitor the effectiveness of advertisements.
  7. Other Computer Information
    1. What information is collected?
      • Session information such as IP (Internet Protocol) addresses, browser types, operating systems are also used for NANDA TRAVELS's system administration.
    2. Why do we collect it?
      • Session information will allow us to enhance your experience on NANDA TRAVELS by allowing us to troubleshoot technical issues as well as to improve our Websites usability. It is also used to help prevent fraud or unauthorized use of our Websites.
  8. Express Consent To Receive Pre-Recorded And Text Messages
    1. What information is collected?
      • When you make a booking on our Websites, we will request you to provide us with a contact telephone number.
    2. Why do we collect it?
      • We will use your telephone number in the event that we need to inform you of changes or other matters that may affect your booking or trip, such as changes due to flight delays, inclement weather, and cancellations. We may use an automatic telephone dialing system, artificial or prerecorded voice messages, or text messages to provide you with such updates. When you provide us with a cellular, wireless, or mobile telephone number as the contact number for a trip, you agree that you are providing us with your express consent to receive prerecorded voice messages or text messages related to your booking from NANDA TRAVELS or any of our vendors or suppliers. If you do not wish to receive these trip updates on your cellular or mobile phone, please provide us with another telephone number.
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